Frequently Asked Questions

In your personal profile, you can update your email, phone number, password, and public username. For changes to other details, please contact our support team for assistance.

You must be at least 18 years old or have reached the age of majority according to your jurisdiction.

To sign up, go to the registration section and follow the on-screen instructions.

You will need to:

1. Provide your email address
2. Set a password and choose your preferred currency
3. Agree to our Terms of Service and Privacy Policy

Important: Make sure you don’t already have an account. If you’re unsure, contact our support team for assistance.

To close your account, contact our support team via live chat or email. Our specialists will assist you with this request.

You can also visit the 'Responsible Gaming' section for more information on account closure.

To resolve this issue, please contact our support team via live chat or email. Our specialists will assist you in recovering your account.

Here are some steps you can try:

1. Ensure your username and password are correct. Remember, passwords are case-sensitive, so check that Caps Lock is off.
2. If you've recently changed your password, try clearing your browser's cache and cookies.
3. Try using a different browser or device.

If you're still unable to log in, contact our support team and provide a screenshot of the error you're encountering.

You may encounter issues creating an account if:

• Your country is listed as a restricted jurisdiction. You can find the list of such jurisdictions in our site's Terms and Conditions.
• You’ve already created an account before.
• You are under 18 years of age.

If you're unsure whether you've previously registered, contact our support team. We're available via live chat and email at [email protected].

Currently, you can use the following currencies:

1. RUB (Russian Ruble)
2. USD (US Dollar)
3. EUR (Euro)
4. ARS (Argentine Peso)
5. AUD (Australian Dollar)
6. AZN (Azerbaijani Manat)
7. BRL (Brazilian Real)
8. CAD (Canadian Dollar)
9. CLP (Chilean Peso)
10. COP (Colombian Peso)
11. IDR (Indonesian Rupiah)
12. INR (Indian Rupee)
13. MXN (Mexican Peso)
14. NZD (New Zealand Dollar)
15. THB (Thai Baht)
16. TRY (Turkish Lira)
17. UAH (Ukrainian Hryvnia)
18. UZS (Uzbekistani Som)
19. BDT (Bangladeshi Taka)
20. KGS (Kyrgyzstani Som)
21. KZT (Kazakhstani Tenge)

This allows users from all over the world to easily transact on the platform.

You can find a link to our Privacy Policy by scrolling down to the bottom of the homepage.

The link is always up to date.

1. Log in to your profile on the website.
2. Click the 'Verify Email' button.
3. Open the email in your inbox and follow the provided link. If you don’t receive the email, check your spam folder.

To verify your phone number:

1. Log in to your profile on the website.
2. Enter your phone number.
3. Click the 'Verify Number' button.
4. Enter the code you received in the pop-up window and click 'Verify.'
5. If something goes wrong, click the 'Resend Code' button.

If you encounter issues with verification, please contact our support team.

1. Photos of your ID (identity card, driver's license, or passport) showing all four corners clearly. Screenshots are not accepted.
2. Proof of address (utility bill, bank statement, official government letter, or a TV/internet bill in your name, no older than three months).

Please note that additional documents may be requested to complete the verification process.

To clear cache and cookies in Google Chrome, follow these steps:

1. Open the browser. In the top right corner, click on the "More" button (three vertical dots).
2. Select 'More tools' and then click on 'Clear browsing data.'
3. A pop-up window will appear.
4. Choose the time range. To delete everything, select 'All time.'
5. Make sure the boxes next to 'Cookies and other site data' and 'Cached images and files' are checked.
6. Click the 'Clear data' button.

Please note that these steps may vary for other browsers.

Please note that different games contribute differently towards meeting wagering requirements. You can find detailed information in our Terms and Conditions.

Example:

1. You receive a 50% deposit bonus with a 35x wagering requirement and a 10-day validity period, and you deposit 50 EUR.
2. To calculate the wagering requirement, add the deposit and bonus amounts and multiply by 35: (deposit + bonus) x 35.
3. In this case, (50 EUR + 25 EUR) x 35 = 2,625 EUR.
4. To meet the wagering requirements, you need to place bets totaling 2,625 EUR within ten days.

On the 'Bonus Center' page, you can manage your available bonuses and track your progress.

If you're unsure whether you're eligible for a promotion, please contact customer support for assistance.

You can also enter a promo code after registration, during the second step of the deposit process or in the 'Bonus Center' by clicking the 'Enter promo code' button.

If you experience difficulties activating the promo code, please contact customer support for assistance.

Once you make a deposit for the selected bonus, you’ll receive a notification confirming the bonus activation, and the wagering process, free spins, or bonus funds will be added to your account.

If the notification doesn’t appear or you close it accidentally, you can find your bonus in the 'Bonus Center' and track its progress there.

If the bonus does not appear for activation after your deposit, contact customer support to request manual activation.

By default, new users have access to the following bonuses:

1. First deposit bonus.
2. High-roller bonus.
3. Crypto deposit bonus.

Welcome offers are available exclusively to newly registered players. To claim one of these bonuses, certain conditions must be met; we recommend reviewing the bonus details before activating it.

You can find more information about welcome bonuses in the Terms and Conditions.

Details on this are outlined in our Terms and Conditions.

After logging into your account:

1. Click the 'Deposit' button at the top of the website.
2. Choose your preferred deposit method.
3. Enter the amount you wish to deposit.
4. Or, if using a crypto deposit method, transfer the desired amount to the provided wallet address.

Please provide the following information:

1. Selected payment method.
2. Transaction time.
3. Deposit amount.
4. Were there any error messages during the deposit process? If yes, what were they?
5. Were funds deducted from your account? If so, please attach a screenshot of the transaction from your payment account showing your full name, account number, and transaction details.

Possible reasons for the cancellation of a withdrawal may include:

1. Entering incorrect payment details
2. Technical maintenance
3. Changes by the payment provider, among others.

If your withdrawal was canceled, you should have received an email from our financial department explaining the reason. Please check both your ‘Inbox’ and ‘Spam’ folder. If you did not receive an email, please contact customer support.

If you are having trouble requesting a withdrawal, please reach out to customer support for assistance.

There are several reasons why you might encounter difficulties. Before requesting a withdrawal, ensure that:

1. The funds you are trying to withdraw are in your real balance, not in your bonus balance.
2. Your chosen method is available and is not marked as ‘Under Maintenance.’
3. You filled out the payment request correctly.
4. You have not exceeded the withdrawal limit.
5. In some cases, you have completed the onboarding questionnaire and passed KYC verification.

You may also try the following basic troubleshooting steps:

1. Use the latest version of Google Chrome.
2. Clear your browser’s cache and cookies.
3. Try using another device.
4. Ensure that your browser’s pop-up blocker is disabled.
5. Wait about an hour and try again.

If you are still unable to request a withdrawal, please contact support, providing a screenshot of any error messages and explaining the situation. They may also suggest trying an alternative payment method.

For more information about withdrawal requests, please refer to the general section of the Terms and Conditions.

For example, if you selected an e-wallet, the funds may appear in your balance shortly after being sent.

However, if you chose a bank transfer, the processing time can take anywhere from 3 to 5 business days. This is due to the request entering the international banking system after being sent from our end, where delays may occur beyond our control.

For crypto wallets, the typical delay is the time required for transaction confirmations in the blockchain network.

Please choose any alternative withdrawal method that suits you. If you don’t have a suitable alternative, then a bank transfer will be the best solution.

After logging into your profile:

1. Go to the ‘Deposit’ section.
2. Select the ‘Withdrawal’ tab.
3. Choose your preferred withdrawal method.
4. Enter the withdrawal amount and review any applicable fees.
5. Input your payment details and confirm the request.

You can place a bet in just a few clicks. Follow these five steps:

1. Go to the Sportsbook page, where you will see a variety of events to bet on.
2. Select the event you are interested in.
3. After selecting the event, choose the odds you want to bet on.
4. Enter your bet amount.
5. Click the ‘Place Bet’ button.

The 'pending' status can occur immediately after placing a bet. This happens because analysts are reviewing the bet. Here are a few examples when bet verification may be required:

1. Matches in lower leagues
2. Large sum bets
3. Potential incorrect odds at the time of placing the bet
4. Once the analyst makes a decision, the bet will either be approved and change to 'open' status, or be rejected, and the corresponding status will also be applied.

To check the result of the round, click on the 'Game History' or 'Clock' tab in your live dealer game window.

To guarantee that our casino games provide a real gaming experience and are fair, all games are based on a Random Number Generator (RNG) that has been evaluated and approved by independent third parties. This RNG ensures that each round of play has a completely random outcome.